Address
the cross of hualong road and beijing road,Hedong district,Linyi City,Shandong,China

Work Hours
Monday to Friday: 8AM - 6PM
Weekend: 9AM - 5PM

CS

CUSTOMERS SERVICES

PRODUCTS STANDARDS

·All products produced and sold by Linyi BEYOND Tools Co., Ltd. meet or exceed GB (National Standard), ANSI (American Standard) and DN (German Standard)
·The company has the most advanced testing laboratory in the industry, which undergoes strict sampling or full inspection during the production process and before storage.
·The pliers are made of high-quality 62 CRV Drop Forged Steel to ensure the stability and reliability of the product.

WARRANTY

·Before you purchase BEYOND products, please carefully read the product instruction manual and related precautions. If the product is in normal use within one year, if the function is damaged due to the quality of the product itself, you can go to the authorized BEYOND dealer. Repair or replace the product free of charge.

·If the damage is not caused by the quality problem of the product itself, you can also go to the BEYOND authorized dealer to obtain paid maintenance services. The specific charging standards are based on the standards formulated by BEYOND

NON-WARRANTY SCOPE

· Non-BEYOND brand products or products that cannot be identified as BEYOND brand products.

·Wear beyond the service life of the tool product.

· BEYOND products that indicate “non-lifetime warranty” or “guarantee period” on the product packaging or in the sample information.

·The product cannot be used due to abnormal use. Abnormal use such as: man-made damage, use not in accordance with the precautions for using the tool, exceeding the scope of use of the tool itself, etc.

·The user has machined the product or replaced the accessories by himself or the accessories are missing.

·Products that do not affect the function of the product such as rust, electroplating peeling off, surface scratches, and plastic handle damage after use.

·Product packaging materials (such as cartons, shelves, plastic cases, paper cards, etc.) are damaged during use.

HOW TO REPAIR OR CHANGING

·Users can go to any nearby BEYOND sales point for free repair or replacement of the same product for products within the scope of free repair or replacement.

·Free maintenance or replacement should follow the principle of repair first and replacement later.

·For products that are not repaired for free, the designated dealer will provide maintenance services for paid replacement parts.

CONSULTING SERVICE

·If you don’t understand the terms of BEYOND’s after-sales service or you can’t get satisfactory service from designated sales outlets, you can call BEYOND’s service hotline +86-0539-8388267. Or visit the official website: www.bydtools.com for relevant information.

INTERPRETATION

·Linyi Beyond Tools Co., Ltd. reserves the right of final interpretation of the above terms. This commitment is not limited in time.

KIND TIPS

·Irregular use of tools may cause injury to you. Please pay attention to work safety at all times.